General conditions

The website, hereinafter referred to as the “Site”, “Website”, as well as the online shop located on the Site, hereinafter referred to as the “Online Shop”, are operated by and are the property of DIDI ENTERTAINMENT EOOD, a Bulgarian legal entity with its registered office and registered address in Sofia, Bulgaria. Sofia 1, Poduyane str. Mednikarska № 1, with UIC 201633295 (hereinafter referred to as “site”, “website”, “online store”, “we”, “us”).

Contact details of DIDI ENTERTAINMENT LTD.:

E-mail address: [email protected]

Phone number: +359 884 17 99 18

Address. Sofia, ul. Sofia, Mednikarska № 1


Contact details of the supervisory authority:

Consumer Protection Commission

Address: 1000 gr. Sofia, Slaveykov Square №4A, floors 3, 4 and 6,

Tel: 02 / 980 25 24

Fax: 02 / 988 42 18

Hotline: 0700 111 22


General provisions

These Terms and Conditions constitute an agreement between you as a user and visitor of the Site, on the one hand, and the Site, on the other hand, in relation to the terms and conditions of use of the Site/Online Store. The General Terms and Conditions shall govern the following relationship between the above parties:

  • Relations arising in connection with the use of the site
  • Relations arising in connection with the purchase of goods through the online store

Before placing an order through the online store, we ask you to carefully read and familiarize yourself with these Terms and Conditions. In the event that you use the site in order to acquire goods offered through it, it is presumed that by this action you expressly agree and accept the Terms and Conditions. Each user who uses the site is deemed to have accepted the latter and has expressed his consent to them.

In the event that you do not accept and agree to these Terms and Conditions, you should discontinue your interaction with the Site and not use the Online Store to purchase products offered therein.

The user has the right to use the services of the site, respecting all copyrights and relevant indications.

Our services

The online store offers you free and free access to the materials and information on the site, the opportunity to freely browse the goods available in the online store, their characteristics, prices and delivery conditions, send inquiries, make online orders for the purchase of goods, register and create a user profile on the site, as well as subscribe to our news (newsletter).


Every user has the right to free and free access to the information provided on the site.

Sending a request

You have the right to freely send your inquiry about the services offered via the contact form on the website or via the means of communication provided on the website. You will need to provide your first and last name, phone number and email address to receive a response from the Online Store. This service is free of charge and is not mandatory to use the site.

By submitting a request, you declare that you are aware of this Privacy Policy, in which you can find more information about the protection of your personal data.

This service is free of charge and is not required to use the site.

Аsubscription to the Online Store news

You have the option to subscribe to the Online Store (newsletter) by filling out the appropriate form on the site. The latter can be found under “Sign up for our news”. For this purpose, you provide us with an e-mail address to receive news from us, thereby stating that you are aware of the Privacy Policy and these Terms and Conditions. You may withdraw your consent to receive the newsletter at any time, whereby we will cease processing your relevant personal data.

This service is free of charge and is not required to use the site.

Goods offered

The online shop contains offers on the goods offered. These offers contain the basic information and characteristics (description) of the offered product as well as pictures.

The price quoted in each offer for an individual item applies to one item of that item unless the offer expressly states that the price applies to a particular set or different number of the item.

Online registration and user profile creation

You can shop from the online store as a “Guest” or as a “Registered User” by creating your user profile through online registration.

Online registration is a free service that is not required to use the site. It allows you to shop faster, without having to enter your personal details – name, address and phone number – each time you request a purchase. Also, by having a user account, you will receive additional benefits, such as early notifications of our special offers and discounts.

In the event that a user provides incorrect information during online registration and does not update it within 7 days, we have the right to immediately and without notice stop maintaining the registration and access to the user’s profile.

With an existing registration, the user can change their details and delivery addresses in their user profile, as well as at the time of making a purchase order for goods from the online store.

Place an order

From the menu in the Online Store (the fields on the top right) you can find all the products offered, which are segmented by type for convenience. By individualizing the desired characteristics of the selected product and selecting the “Order” button for each selected product, you can add the desired products to your “Basket”. The contents of the latter can be found by selecting the corresponding icon-button located at the bottom right of the screen. By selecting the “Complete Order” button, located in your “Shopping Cart”, and filling in the order form that appears, you enter into a contract with the company for the purchase and sale of the relevant goods through the Online Store, the contract is concluded in Bulgarian and information about it is stored in our database. The subject of sale is any product or goods that can be purchased by a customer – user of the site. When a purchase order is placed, the customer’s express consent is deemed to be given with regard to the quality and appearance of the product concerned, in accordance with the information provided about its characteristics, and we undertake to provide the user, before acquiring the goods or using the service, with the appropriate information to enable him to make his best choice.

By virtue of the distance purchase contract concluded with the consumer, the Online Shop undertakes to arrange the delivery and transfer of ownership of the goods to the consumer at the location agreed between the parties.

The User and the Online Shop agree that all statements between them in connection with the conclusion and performance of the Purchase and Sale Agreement may be made electronically and by electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.

It is assumed that the electronic statements made by Users are made by the persons whose personal data are specified for the delivery.

The online store shall not be liable for non-fulfillment of orders in cases of incorrect, incomplete or incorrect data provided by the user.

Quick order

You can place a “rush” order by calling the contact number listed on the website with the online store. During the telephone call, the operator informs the user that by continuing the call and by placing an order and/or making an enquiry, DIDI ENTERTAINMENT LTD collects and processes personal data by telephone, which are necessary for the performance of the activity and the execution of contracts for the purchase and sale of goods with the users of the Online Store, which the latter agree to by continuing the telephone call and/or placing a “Quick” order.

By providing his/her telephone number or by ringing the telephone number provided for contacting us, the user is deemed to have read and become familiar with these Terms and Conditions and the Privacy Policy, and by continuing the conversation expresses his/her consent and acceptance thereof.

The online store is not responsible for non-fulfillment of orders in case of incorrect, incomplete or incorrect data provided by the user.

Rights and obligations of the parties

In addition to all other rights and obligations mentioned above, when using the online store and other services on the site, the user has the right to make inquiries to the site at any time, as well as to receive information about the status of their order using the contact details provided on the site.

The user may not perform acts that violate the generally established rules of communication, nor perform malicious acts, such as spreading viruses or other harmful components.

In addition to all other rights and obligations stated, when using the online store and other services on the site, the user is obliged to:

  • To comply with Bulgarian legislation, these Terms and Conditions, Internet etiquette, rules of morality and good manners;
  • Not to infringe the property or moral rights of others, including intellectual property rights;
  • Not to carry out malicious acts to damage the proper functioning of the Site and the Online Store or access users’ personal data by distributing or using any software, computer programs, files, applications or other materials containing computer viruses or other harmful components.

In addition to all other rights and obligations set out above, when using the Online Shop and the services on the Site, the Online Shop shall:

  • To transfer to the consumer the ownership of the goods requested for purchase;
  • To deliver the goods ordered for purchase on time and in good merchantable condition, either by itself or through the services of a courier company;
  • To exercise the due diligence of a good trader in the performance of his duties in the sale.

Refusal of delivery by the Online Store

The online store has the right to refuse to deliver ordered goods for technical, organizational or other reasons. An explicit notification of this refusal shall be sent to the user at the e-mail address provided by the user.

Consumer’s right of withdrawal

The consumer has the right, without compensation or penalty and without giving a specific reason, to withdraw from the concluded contract within 14 /fourteen/ working days from the date of acceptance of the goods by the consumer or by a third party other than the carrier and designated by the consumer, or from the date of acceptance of the last goods by the consumer or by a third party other than the carrier and designated by the consumer, where the latter has ordered more than one goods with one order, which are delivered separately.

The right of withdrawal shall be excluded and the consumer shall not be entitled to return the goods and the Online Shop shall not be obliged to refund the respective price when the product has been used, the packaging has been dissolved after delivery and this would not allow its return for hygienic reasons (e.g. torn or opened packaging, removed label, missing part, etc.), as well as when the product has been made to the consumer’s order or according to his individual requirements.

In order to exercise the right of withdrawal, the user must state unequivocally his decision to withdraw from the contract using the contact details provided on the website. It is also necessary to individualize the goods it wishes to return, providing all details of the order and delivery made, including but not limited to: the content and value of the order, details of the person who made the order, details of the person who took delivery and the date of delivery.

If the user exercises his/her right of withdrawal, the online store will refund the price paid for the ordered and returned goods, excluding additional shipping costs, without undue delay and within 14 /fourteen/ working days from the date on which the user informs the online store of his/her decision to withdraw from the contract. The online store will use the means of payment of its choice for reimbursement, of which it will notify the User, unless the parties mutually agree on another method.

The user undertakes to bear the direct costs of returning the goods and to provide a receipt and invoice.

In case of withdrawal from the contract, the user is obliged to send or return the goods to the address indicated in the contact details on the website without undue delay and within 14 /fourteen/ working days from the date of receipt, the user has informed the online store of his decision to withdraw from the contract.

The time limit is deemed to have been met if the consumer sends back the goods before the expiry of the 14-day period.

The online shop has the right to postpone refunds until the goods have been received back and the consumer has provided proof that they have sent the goods back.

User responsibility

The consumer shall only be liable for any diminution in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics and proper functioning. In order for the right of refusal to be upheld, it is necessary, among other legal requirements for the right of refusal, that the following requirements are cumulatively present:

  • there must be no trace of the intended use of the goods;
  • the goods must be in a marketable condition that allows the goods to be offered for resale without having to offer them at a lower price than the original price;
  • where applicable (including for cosmetic products), the consumer must return with the product in the original, fully preserved packaging.

No refusal to sell goods which

  • have been used for other than their intended purpose or sealed goods that have been unpacked after delivery and cannot be returned for reasons of hygiene or health protection;
  • in other cases under Article 57 of the CPA

Payment method

Payment of the price of the ordered goods is made either by bank card, PayPal or other online payment platform available on the site, or by cash on delivery – payment in cash at the time of delivery. In the first hypothesis, the amount is placed in the corresponding field on the site. In the second hypothesis, the amount is handed over to the courier company employee.

Links to other sites

The site contains links to other sites/related links. We are not responsible for the content of these linked sites. These terms and conditions do not apply to your interaction with linked sites.

Intellectual property

All rights reserved. The database, texts, pictures, graphics and the entire content of the website and the online shop are protected by copyright and are subject to protection under the current Copyright and Related Rights Act, as well as rights protected by the Trademarks and Geographical Indications Act, with DIDI ENTERTAINMENT LTD and/or its partners and suppliers as the owner.

Their unauthorized use will be interpreted as an offence and will lead to liability under the current legislation of the Republic of Bulgaria.

The user may not modify, copy, distribute, sell, or use and reproduce for any purpose, in any media or computer medium, in any unlawful manner, the content of the site or any portion thereof, unless express written consent is obtained from DIDDY ENTERTAINMENT LTD.

Limitation of liability

We make every effort to maintain accurate and up-to-date information on the Site, but this does not exclude the possibility that the information, services, product availability and all content available on the Site, including information about the characteristics of a product listed by a manufacturer other than DIDDY ENTERTAINMENT LTD, may contain inaccuracies, omissions or technical errors. All are made available for use subject to a limitation of liability by Onalyn Shop. We are not responsible for the reliability, timeliness, authenticity and accessibility of all content on the site, nor for the consequences of access to or inability to interact with the site, as well as possible infection by viruses or other harmful components in connection with the use of the site.

We do not warrant that the website and online shop will be uninterrupted, secure or available at all times or in all locations.

In connection with the foregoing, we shall not be liable in property or in tort to DIDI ENTERTAINMENT LTD, its directors and employees without regard to damages, losses, costs, claims of third parties related to the use of the services of the site.

Changes and additions to the general terms and conditions

We reserve the right to amend these terms and conditions at any time.

The amendments and additions shall enter into force at the moment of their publication on the website. If you do not agree with them, please discontinue your interaction with the site. If you do not object and continue to interact with the site, you agree to the changes.

DIDDY ENTERTAINMENT LTD reserves the right to indemnification for all damages, losses, costs and claims of third parties arising out of the breach of these Terms and Conditions or failure to regulate

the use of the site.